Contact Us

Corporate Office & Logistics Center

Fragranzy is a division of Shivam & Shivangi Inc. All online orders are processed and shipped from our established retail and wholesale facility:

Shivam & Shivangi Inc. DBA Fragranzy
2522 Jamacha Rd
STE 104
El Cajon, CA 92019

Note: This location also serves as our physical retail and wholesale flagship, Awesome Perfumes.

You can contact Fragranzy directly by email at support@fragranzy.com or by using the contact form below. Our customer support team reviews all inquiries and aims to respond within 24 business hours, excluding weekends and holidays.

If you prefer to speak with a representative, you may call us at (619) 693-3011 during normal business hours. We encourage customers to reach out by phone for immediate assistance with orders, shipping questions, returns, or general inquiries regarding our products and services.

Fragranzy also offers customer support via SMS at (619) 693-3011, allowing you to communicate directly with our team for quick questions and order-related support. By initiating or participating in an SMS conversation, you consent to our collection and possible retention of messages for customer service, quality assurance, and internal record-keeping purposes. Message content is never shared with third parties except when necessary to provide support or to comply with legal and regulatory requirements.

By contacting us via SMS, you acknowledge and agree that you consent to receive text messages from Fragranzy, that message and data rates may apply, and that message frequency may vary. You may reply HELP at any time for assistance or STOP to opt out of receiving SMS messages.

For full SMS consent terms and privacy practices, please see our Privacy Policy and SMS Terms & Conditions.

If you are contacting us regarding an existing order, please include your order number, full name, and email address used at checkout so we can verify your purchase and assist you as efficiently as possible.

Fragranzy is a U.S.-based, family-owned business committed to providing 100% authentic designer and niche fragrances sourced exclusively from trusted and verified wholesalers. We value transparency, customer trust, and responsive support, and we encourage customers to contact us with any questions or concerns at any time.

Support phone and SMS are available Mon–Fri, 11:00 AM–5:00 PM PST.