Your Privacy Matters to Us

This Privacy Policy explains how Fragranzy (“Fragranzy,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit www.fragranzy.com, place an order, contact us, or otherwise interact with our website and services.

In this policy, “you” and “your” refer to customers, website visitors, account holders, and anyone else whose personal information we collect through our website or related services.

Please review this Privacy Policy carefully. By using our website or services, you acknowledge the practices described below. If you do not agree with this policy, please do not use our website or services.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technology, services, or legal obligations change. Any revised version will be posted on this page.

What Information We Collect

The information we collect depends on how you interact with Fragranzy.

Device and Website Activity

When you browse our website, we may automatically collect information such as your IP address, browser type, device type, time zone, cookie identifiers, referring website, pages viewed, search activity, and interactions with website features.

We use this information to understand how visitors use our website, identify technical issues, and create a smoother shopping experience.

Order Information

When you place an order, we collect information needed to process and fulfill your purchase. This may include your name, billing address, shipping address, email address, telephone number, payment confirmation, and order details.

Our payment processors handle payment-card information on our behalf. Fragranzy does not store complete credit or debit card numbers.

Account Information

If you create an account, we may collect your username, password, security information, order history, saved addresses, and other information associated with the account.

Customer Support Information

When you contact us, we collect the information you choose to provide, including messages, photographs, order details, product concerns, return requests, and other customer-service information.

Some website features require certain information to function. You may choose not to provide that information, but doing so may prevent you from using those features.

How We Collect Personal Information

We collect personal information in several ways:

• Directly from you when you place an order, create an account, subscribe to communications, complete a form, or contact us.

• Automatically through cookies, pixels, tags, and similar technologies when you use our website.

• From service providers that help us operate our business, including Shopify, payment processors, shipping carriers, analytics providers, advertising platforms, and fraud-prevention providers.

• From advertising or marketing partners when you interact with our advertisements or communications.

Information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Personal Information

We use personal information for legitimate business purposes, including the following.

Processing and Fulfilling Orders

We use personal information to process payments, confirm purchases, fulfill and ship orders, provide tracking information, manage returns and exchanges, issue refunds, and communicate with you about transactions.

We may also use Shopify features that connect your account or shopping activity with other Shopify services you choose to use. Shopify handles that information under its own privacy policies.

Managing Accounts and Customer Service

We use personal information to create and maintain customer accounts, respond to questions, investigate order or delivery concerns, process requests, and maintain our relationship with you.

Marketing and Advertising

We may use personal information to send promotional emails, text messages, or other marketing communications when permitted by law.

We may also use website activity and purchase information to measure advertising performance, understand which advertisements are effective, and show advertisements that may be more relevant to you.

Website Operations and Business Improvement

We use personal information to operate, maintain, troubleshoot, analyze, and optimize our website and services. This may include reviewing website traffic, customer interactions, product interest, purchasing activity, and technical performance.

Security and Fraud Prevention

We may use personal information to detect, investigate, and prevent fraud, unauthorized transactions, account misuse, security threats, illegal activity, and other harmful conduct.

You are responsible for protecting your account credentials. Please contact us promptly if you believe your account has been compromised.

Legal and Business Obligations

We may use personal information to comply with applicable laws, respond to lawful requests, enforce our policies and agreements, resolve disputes, and protect Fragranzy, our customers, and others.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, keep items in your shopping cart, analyze website activity, and support advertising and marketing functions.

Some cookies are necessary for the website to function. Others help us understand how visitors interact with the website or allow advertising partners to measure campaign performance.

Because our store is powered by Shopify, Shopify may also place or use cookies connected with its services.

Most browsers accept cookies automatically. You may adjust your browser settings to block or delete cookies, but doing so may affect the availability or performance of certain website features.

Blocking cookies may not prevent all disclosures of information to analytics or advertising partners.

Our website recognizes Global Privacy Control signals where required. When we receive a valid Global Privacy Control signal, we treat it as a request to opt out of applicable sharing or targeted-advertising activities for that browser or device.

If we can associate the browser or device with a Shopify account, we may also apply the request to that account. Other browser-based “Do Not Track” signals may not be recognized.

Advertising and Analytics Technologies

We currently use Google Analytics and Google Ads.

Google Analytics helps us understand how visitors find and use our website. It may collect information such as your IP address, browser and device information, approximate location, pages viewed, time spent on the website, referral source, and interactions with website features.

Google Ads helps us measure advertising performance and understand whether advertisements lead to website visits, product views, cart activity, purchases, or other actions.

Google may collect this information through cookies, tags, pixels, and similar technologies. Google processes the information it receives in accordance with its own privacy policies and account settings.

We may add other advertising, analytics, or marketing technology providers in the future. If we do, we may update this section to identify those providers and describe their role.

How We Share Personal Information

We do not disclose personal information except as needed to operate our business, serve customers, comply with legal obligations, or carry out the purposes described in this policy.

We may share personal information with:

Service Providers

We work with companies that perform services on our behalf, including website hosting, ecommerce operations, payment processing, fraud prevention, data analytics, customer support, cloud storage, fulfillment, shipping, communications, and technical support.

These providers receive only the information reasonably necessary to perform their services.

Advertising and Marketing Partners

We may share limited information with advertising and analytics partners, including Google, to measure advertising performance, understand website activity, and provide or evaluate relevant advertising.

These partners handle information under their own privacy notices and applicable agreements with us.

Shipping and Transaction Partners

We may provide names, addresses, telephone numbers, email addresses, and order details to shipping carriers, payment processors, fraud-prevention providers, and other companies involved in completing a transaction.

At Your Direction

We may share information when you request or authorize us to do so, including when you use a third-party integration, social-media feature, or other connected service.

Affiliates and Business Transactions

We may share information with companies under common ownership or control when reasonably necessary to operate our business.

Information may also be transferred as part of a merger, sale, restructuring, financing, bankruptcy, or other business transaction.

Legal and Safety Reasons

We may disclose information when required by law, court order, subpoena, search warrant, or other lawful process.

We may also disclose information when reasonably necessary to enforce our terms, protect our rights, investigate misconduct, prevent fraud, or protect customers and others.

Third-Party Websites and Links

Our website may contain links to websites or online services operated by third parties.

Fragranzy does not control the privacy, security, content, or business practices of those third-party services. We encourage you to review their privacy policies before providing personal information.

Information you post publicly or semi-publicly on social-media platforms or other third-party websites may be visible to other users and may be used by those platforms according to their own policies.

Including a third-party link on our website does not necessarily mean that Fragranzy endorses that website, its content, or its operator.

Children’s Data

Our website and services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 years of age as those terms are defined under applicable privacy laws.

Security and Retention

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no system, website, transmission method, or storage method can be guaranteed to be completely secure. Please avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy. Retention periods may depend on whether the information is needed to maintain an account, process transactions, provide customer service, comply with legal obligations, prevent fraud, resolve disputes, or enforce our agreements and policies.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may be subject to legal exceptions and may not apply in every situation.

Your rights may include:

• Right to Access or Know: You may have the right to request information about the personal information we collect, use, or disclose.

• Right to Delete: You may have the right to request deletion of certain personal information we maintain about you.

• Right to Correct: You may have the right to request correction of inaccurate personal information.

• Right to Data Portability: You may have the right to receive a copy of certain personal information in a portable format.

• Right to Restrict Processing: You may have the right to request that we limit certain uses of your information.

• Right to Withdraw Consent: When we rely on your consent, you may have the right to withdraw that consent.

• Right to Appeal: If we decline a privacy request, you may have the right to appeal our decision by responding to the notice you receive.

• Communication Preferences: You may unsubscribe from promotional emails by using the unsubscribe option included in those messages. Even after you unsubscribe, we may continue to send non-promotional messages relating to orders, accounts, returns, refunds, security, or customer-service matters.

You may exercise applicable rights through the options available on our website or by contacting us using the information below.

We will not discriminate against you for exercising a privacy right.

Before completing a request, we may need to verify your identity using information such as your email address, account details, or order information.

You may also authorize an agent to submit a request on your behalf where permitted by law. We may require proof of authorization and may ask you to verify your identity directly.

International Users

Personal information may be stored or processed in countries other than the country where you live. Our staff, technology providers, payment processors, ecommerce providers, and other service providers may operate in different jurisdictions.

When required, transfers of personal information from the European Economic Area, United Kingdom, or other regulated jurisdictions will rely on recognized safeguards, such as Standard Contractual Clauses or another legally approved transfer mechanism.

SMS and Text Notifications

With your consent, we may use cookies or website activity to remember items in your shopping cart and send text-message reminders, including abandoned-cart notifications.

We may also send order updates, customer-service messages, or promotional communications when permitted.

We do not sell SMS opt-in information or provide it to third parties for their own unrelated marketing purposes.

We may share limited information, such as your telephone number and consent status, with service providers that help us operate our messaging program. These providers may include messaging platforms, mobile carriers, and technical service providers.

You may also contact us by text message at (619) 693-3011.

When you initiate or participate in a text-message conversation with us, we may collect and retain the messages for customer service, quality assurance, dispute resolution, and record-keeping.

We do not share the content of customer-service conversations except as necessary to respond to your request, operate our messaging service, protect our rights, or comply with legal obligations.

By communicating with us by SMS, you acknowledge that:

• Message and data rates may apply.

• Message frequency may vary.

• You may reply HELP for assistance.

• You may reply STOP to opt out at any time.

Mobile information, including telephone numbers and text-message consent records, will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Text-message originator opt-in data and consent will not be disclosed to third parties for their own marketing purposes.

Contact Us

Questions or concerns about this Privacy Policy may be sent to:

Email: support@fragranzy.com