Terms of Service

Overview

This website is operated by Shivam & Shivangi Inc. DBA Fragranzy. Throughout these Terms of Service, “Fragranzy,” “we,” “us,” and “our” refer to Shivam & Shivangi Inc. DBA Fragranzy.

Our business address is:

Shivam & Shivangi Inc. DBA Fragranzy
2522 Jamacha Rd STE 104
El Cajon, CA 92019

We offer this website, including the information, products, tools, and services available through it, subject to your acceptance of these Terms of Service and the policies referenced in this document.

By visiting Fragranzy.com, placing an order, or otherwise using our website or services, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all website users, including visitors, customers, vendors, merchants, and content contributors.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or use our services.

New website features, services, and tools will also be subject to these Terms unless stated otherwise. We may update these Terms by posting a revised version on this page. Your continued use of the website after an update means that you accept the revised Terms.

Our online store is hosted by Shopify Inc., which provides the ecommerce platform we use to display and sell our products.

Independent Reseller, Authenticity, and Trademarks

Fragranzy is a trade name of Shivam & Shivangi Inc.

Fragranzy is an independent reseller of genuine designer and niche fragrances. Unless expressly stated otherwise, we are not an authorized dealer, affiliate, representative, or agent of the fragrance brands whose products we sell.

Although we operate independently from those brands, we guarantee the authenticity of every fragrance sold by Fragranzy.

Additional information about our sourcing and product-verification practices is available in our Authenticity Statement.

All product names, brand names, trademarks, logos, and other identifying marks displayed on this website belong to their respective owners. Their use on Fragranzy.com is solely for product identification and descriptive purposes and does not imply sponsorship, affiliation, authorization, or endorsement.

Online Store Terms

By using Fragranzy.com and agreeing to these Terms, you confirm that you are at least the age of majority in your state, province, or jurisdiction of residence.

If you are not the age of majority, you confirm that you have received permission from a parent or legal guardian to use the website and that they consent to your use of our services.

You may not use our products, website, or services for any unlawful, fraudulent, or unauthorized purpose. You may not violate any applicable local, state, federal, national, or international law, including intellectual-property and copyright laws.

You may not upload, transmit, distribute, or introduce viruses, malware, malicious code, or any material intended to disrupt or harm our website, systems, services, or other users.

A violation of these Terms may result in the suspension or termination of your access to our website and services.

General Conditions

We reserve the right to refuse service to an individual, entity, or account when reasonably necessary for fraud prevention, security, legal compliance, policy enforcement, inventory limitations, or the protection of Fragranzy, our customers, or others.

Content you transmit through the website, excluding payment information, may be transferred across various networks and may be modified to meet technical requirements.

Payment information is encrypted during transmission in accordance with applicable security standards and the practices of our payment processors.

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the website or services without our prior written permission.

The headings in these Terms are included for convenience and do not affect their interpretation.

Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to keep the information on Fragranzy.com accurate, complete, and current.

However, website content may occasionally contain typographical errors, outdated information, or omissions. Product availability, packaging, manufacturer information, and other details may change.

Information on the website is provided for general shopping and informational purposes. Customers should review the product description, size, concentration, condition, and other relevant details before placing an order.

Historical or archived information may be provided for reference and may no longer reflect current products, pricing, policies, or services.

We may update website content when reasonably necessary.

Nothing in this section limits our guarantee that every fragrance sold by Fragranzy is authentic.

Modifications to the Service and Prices

Product prices may change before an order is placed.

Once an order has been accepted, we will not increase the price charged for that order without your knowledge and express agreement.

We may update, suspend, or discontinue website features, services, or product offerings when reasonably necessary. These changes will not affect rights or obligations that have already arisen from an accepted order, except as permitted by these Terms or applicable law.

If a product becomes unavailable after an order is placed, we will notify you and promptly issue a refund for the unavailable item.

We will not substitute a different product or charge a different price without your approval.

Fragranzy is not liable for changes to future product availability, future pricing, or website features, but nothing in this section limits our obligations regarding orders that have already been accepted.

Products and Services

Certain products may be available exclusively through Fragranzy.com and may be offered in limited quantities.

Returns and exchanges are governed by our Return and Refund Policy.

We make reasonable efforts to display product images, colors, packaging, sizes, concentrations, and descriptions accurately.

Colors may appear differently depending on your screen settings. Manufacturers may also update packaging, labels, boxes, bottle designs, or other presentation details without notice.

Packaging variations do not affect our guarantee that every fragrance sold by Fragranzy is authentic.

We may limit product quantities, restrict sales when reasonably necessary, decline orders that appear fraudulent or unauthorized, or refuse shipment to locations we do not currently serve.

We may discontinue products that are no longer available.

Product descriptions and availability may be updated as our inventory changes. Availability shown on the website is not guaranteed until an order is processed and the item is confirmed in stock.

Fragranzy guarantees that every fragrance we sell is genuine. This authenticity guarantee is not limited by any general disclaimer elsewhere in these Terms.

Details regarding our sourcing and verification standards are available in our Authenticity Statement.

Individual fragrance preferences, projection, longevity, and performance may vary. Factors such as skin chemistry, storage, reformulation, application method, climate, and personal perception may affect how a fragrance smells or performs.

Such individual variation does not mean that a product is inauthentic or defective.

Orders, Billing, and Account Information

Submitting an order does not guarantee acceptance.

An order is accepted when payment has been approved and the ordered merchandise has been confirmed for fulfillment.

We may refuse, limit, or cancel an order for legitimate reasons, including:

• Payment authorization failure

• Suspected fraud or unauthorized activity

• Incorrect or unverifiable billing or shipping information

• Quantity limitations

• Legal, carrier, or shipping restrictions

• An item being confirmed as unavailable

• Orders that appear to be placed for unauthorized resale or fraudulent purposes

• A violation of these Terms or another Fragranzy policy

We will not cancel an order merely to avoid honoring an accurately displayed price or confirmed product availability.

If we identify a material pricing or listing error before an order is accepted, we will contact you when reasonably possible and give you the opportunity to confirm the corrected information or cancel the order.

We will not charge a higher price without your express agreement.

If we cancel an order after payment has been collected, we will promptly issue a refund to the original payment method.

We will make reasonable efforts to notify you using the email address, telephone number, billing address, or other contact information submitted with the order.

You agree to provide current, complete, and accurate account, billing, payment, and shipping information.

You are responsible for reviewing your order details and delivery information before completing checkout.

Customer-requested cancellations and order changes are governed by our Return and Refund Policy.

Because orders are processed promptly, cancellation requests cannot be guaranteed once an order has entered fulfillment or a shipping label has been generated.

Optional Tools

From time to time, we may provide access to third-party tools, applications, integrations, or resources through the website.

These tools may be operated by third parties and may be subject to separate terms and privacy practices.

We do not control third-party tools and cannot guarantee their uninterrupted availability, accuracy, security, or performance.

Your use of optional third-party tools is at your discretion and subject to the terms of the applicable provider.

We may introduce new features, services, or tools in the future. Unless otherwise stated, those additions will also be governed by these Terms.

Third-Party Links

Fragranzy.com may include links to websites, applications, products, content, or services operated by third parties.

Third-party websites are not operated or controlled by Fragranzy.

We do not guarantee the accuracy, completeness, security, availability, or reliability of third-party content, products, or services.

We are not responsible for losses, damages, disputes, or other issues resulting from your use of or interaction with third-party websites.

Before engaging with a third-party website or completing a transaction, you should review its terms, privacy policy, return policy, and other applicable practices.

Questions or claims relating to third-party products or services should be directed to the applicable third party.

User Comments, Feedback, and Other Submissions

You may submit comments, reviews, ideas, suggestions, photographs, proposals, feedback, or other materials to Fragranzy through the website, email, postal mail, social media, or other communication channels.

By submitting materials to us, you grant Fragranzy a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, translate, distribute, and display those materials for lawful business, promotional, customer-service, operational, and marketing purposes.

We are not required to keep unsolicited submissions confidential, compensate you for them, or respond to them.

We may monitor, edit, refuse, or remove content that we reasonably believe is unlawful, threatening, abusive, defamatory, obscene, fraudulent, misleading, infringing, or otherwise inappropriate.

You represent that your submissions do not violate the rights of another person or entity, including copyright, trademark, privacy, publicity, contractual, or other proprietary rights.

You may not submit content containing malware, viruses, fraudulent information, unlawful material, or code intended to interfere with our website or services.

You may not impersonate another person, use a false email address, or misrepresent the source of a submission.

You are responsible for the content and accuracy of the materials you submit.

Personal Information

Personal information submitted through Fragranzy.com is collected, used, retained, and disclosed as described in our Privacy Policy.

Please review the Privacy Policy for information about cookies, analytics, advertising technologies, customer communications, and your privacy rights.

Errors, Inaccuracies, and Omissions

Despite our efforts to maintain accurate information, Fragranzy.com may occasionally contain typographical errors, inaccurate descriptions, outdated availability information, pricing errors, or other unintended omissions.

When we discover an error, we may correct the website information and contact affected customers when appropriate.

If a material pricing, product, shipping, or availability error affects an order before it is accepted, we may ask the customer to confirm the corrected information or cancel the affected item and issue a prompt refund.

We will not increase the price charged for an accepted order or substitute a different product without the customer’s express approval.

Nothing in this section reduces our guarantee that every fragrance sold by Fragranzy is authentic or limits any right or remedy available under applicable law.

Prohibited Uses

In addition to other restrictions in these Terms, you may not use Fragranzy.com, its content, or its services to:

• Engage in unlawful, fraudulent, deceptive, or unauthorized activity

• Encourage or assist another person in committing an unlawful act

• Violate any applicable local, state, federal, national, or international law

• Infringe the intellectual-property, privacy, publicity, contractual, or other rights of Fragranzy or another party

• Harass, abuse, threaten, defame, intimidate, or discriminate against another person

• Submit false, misleading, deceptive, or fraudulent information

• Upload or transmit viruses, malware, malicious scripts, or harmful code

• Collect or track another person’s personal information without authorization

• Engage in spam, phishing, scraping, crawling, pharming, pretexting, or unauthorized automated data collection

• Use the website for obscene, abusive, exploitative, or otherwise unlawful purposes

• Interfere with or attempt to bypass website, account, network, or payment-security features

• Attempt to gain unauthorized access to accounts, systems, databases, or restricted website areas

• Use the website or its content for unauthorized commercial resale, data extraction, or competitive purposes

We may suspend or terminate access when we reasonably believe that a user has violated these restrictions.

Website Disclaimer and Limitation of Liability

We work to keep Fragranzy.com available, accurate, functional, and secure, but we cannot guarantee that access to the website will always be uninterrupted, timely, or error-free.

Website features may occasionally be unavailable because of maintenance, technical issues, security concerns, third-party service interruptions, carrier disruptions, or circumstances outside our reasonable control.

Except for the express commitments stated in these Terms, including our product-authenticity guarantee, and except for warranties or rights that cannot legally be excluded, the website and its digital features are provided on an “as available” basis.

Nothing in this section:

• Limits or disclaims our guarantee that every fragrance sold by Fragranzy is authentic

• Excuses us from delivering the product that a customer ordered and paid for

• Limits obligations expressly stated in our Shipping Policy or Return and Refund Policy

• Excludes rights or remedies that cannot be waived under applicable law

To the fullest extent permitted by law, Shivam & Shivangi Inc. DBA Fragranzy and its directors, officers, employees, affiliates, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of, or inability to use, our website.

This limitation does not apply where liability cannot legally be excluded or limited.

In jurisdictions that restrict certain limitations of liability, our liability will be limited only to the extent permitted by law.

Additional information is available on our Disclaimer page.

Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Shivam & Shivangi Inc. DBA Fragranzy and its affiliates, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, and suppliers from claims, demands, liabilities, damages, losses, costs, and reasonable attorneys’ fees arising from:

• Your material breach of these Terms

• Your violation of applicable law

• Your violation of another party’s rights

• Your unlawful, fraudulent, or unauthorized use of the website or services

• Content or materials you submit through the website

This obligation will survive the termination of your use of the website to the extent permitted by applicable law.

Severability

If any provision of these Terms is found to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law.

Any unenforceable portion will be treated as severed without affecting the validity or enforceability of the remaining provisions.

Termination

These Terms remain effective until terminated by either you or Fragranzy.

You may stop using the website and services at any time.

We may suspend or terminate your access to the website or services when we reasonably believe that you have violated these Terms, engaged in fraud or unlawful activity, created a security risk, or harmed Fragranzy, our customers, or another party.

Termination does not eliminate payment obligations, liabilities, rights, or responsibilities that arose before termination.

Provisions that by their nature should survive termination will remain effective.

Entire Agreement

These Terms, together with the policies and rules referenced or posted on Fragranzy.com, form the entire agreement between you and Shivam & Shivangi Inc. DBA Fragranzy regarding your use of the website and services.

They replace prior or contemporaneous agreements, communications, representations, and proposals relating to the same subject matter.

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

Governing Law

These Terms and any separate agreement between you and Shivam & Shivangi Inc. DBA Fragranzy are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any dispute will be subject to the jurisdiction and venue required or permitted under applicable law.

Changes to These Terms

We may update, modify, or replace these Terms when our business practices, services, website features, policies, or legal obligations change.

The latest version will be posted on this page.

Your continued use of the website or services after revised Terms are posted means that you accept those changes.

Related Policies

The following policies are incorporated into these Terms where applicable:

• Shipping Policy

• Return and Refund Policy

• Privacy Policy

• Authenticity Statement

• Disclaimer

If there is a conflict between these Terms and a policy addressing a specific subject, the more specific policy will control for that subject unless applicable law requires otherwise.

Contact Information

Questions about these Terms of Service may be directed to:

Shivam & Shivangi Inc. DBA Fragranzy
2522 Jamacha Rd STE 104
El Cajon, CA 92019

Email: support@fragranzy.com
Telephone: (619) 693-3011